All members of the surgery Primary Care Team are dedicated to a quality policy to achieve health services which meet the patient's requirements.
All new patients will receive a copy of our practice leaflet and copies
will be displayed at the reception desk.
When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of:
Urgent referrals to other health and social care agencies will be made
within one working day of the patient consultation.
When you ask a GP to refer you, you be offered a choice of provider.
We will normally process non-urgent referrals within five working days of the patient consultation or the doctor's decision to refer.
When a doctor or nurse arranges for a test to be taken the patient
will be informed how to obtain the result.
The type of test done will dictate how long your result takes to come back to us. The person who takes the test can normally advise you how long your test result will take to come back.
Please note that we will only contact you to tell you about your test results for one of the following reasons:
If your test result is normal – we will not contact you – this is because we undertake hundreds of tests each week.
You can telephone us if you want to speak to us about your test result, however it is best not to try and do this first thing in the morning as the telephone lines are always very busy with appointment bookings at this time of day.
We will respect our patients' privacy, dignity and confidentiality at all
Please view our documentsGP Practice Privacy Poster
Breast Feeding Privacy
The practice supports breast feeding mothers. Please ask at reception if you require a private room for this purpose.
With a Doctor: For medically urgent requests, we will offer an
appointment on the same day.
For routine appointments we try to offer the same day, but may be next day in exceptionably busy times.
With a Practice Nurse: For routine appointments we will try to
offer an appointment within five working days, however this is not
always possible; especially for blood test requests at busy times.
If there is a delay in the appointment wait (when you arrive) of more
than 20 minutes we will let you know.
We are happy to update you on any delay situation if you feel that
you have been waiting too long.
We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors.
The decision to home visit will be at the doctors’ discretion.
MINOR INJURIES UNIT (MIIU)
If you have a minor injury like mild burns, sports injuries, a sore throat or eye problems when we are closed, then you can go to the MIIU at:
City Care Centre,
From 8 am to 8 pm every day.
The telephone number is:- 01733 293800
EMERGENCIES/NHS 111 - Phone 204611 Day or Night
Emergencies at night, weekends and on Bank
Holidays will be transferred to the NHS 111
The City Care Centre,
A doctor is always available outside of surgery hours in the event of an Emergency. You will be transferred through automatically to fully trained call advisers who will take your call and give you the healthcare advise you need or direct you to the most appropriate local service. They will need your name, address, contact details, age and problem details.