Contact us Online

What is Anima?

If your condition is non-urgent, you can get in touch with us using our online consultation platform called Anima.

Anima is open 8am to 6pm Monday to Friday. It will close sooner if we reach clinical capacity.

  • We do have a daily limit on the number of clinical and administrative cases that can be submitted.
  • This is to ensure that we have safe capacity to deal with each case received.

USE ANIMA

 

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.

We are dedicated to ensuring a smooth transition for our patients. To help with this, we'll be actively updating you on various platforms, ensuring you feel supported and well-informed leading up to our exciting launch. We would like to ask for your patience whilst we change to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.

anima on a mobile phone

We understand that some patients may need support to set up their accounts and feel confident using the platform.

Therefore, we are hosting help and support sessions to assist our registered patients. Find out more here.

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